If you have questions about your donation, payment receipt, or need assistance with a transaction, we’re here to help.
You can reach us via:
Email: support@passatorch.com
Mailing Address: Pass a Torch, Box D2373, Keurenplein 41, 1069 CD Amsterdam, The Netherlands
We aim to respond to all inquiries within 1–2 business days.
Charges will appear as WWW.PASSATORCH.COM on your credit card statement.
If you believe you've been charged in error, please contact us first before initiating a dispute with your bank.
If you made a donation in error or need assistance with a refund, please email us within 14 days of the transaction. We handle refund requests on a case-by-case basis.
Thank you for your support!